Frequently Asked Questions


Do I need Doctor's referral for physiotherapy ?

No. You don't need a doctor's referral to see us unless your insurance comapany needs one. Please confirm with your insurance company before your initial visit.

What should I bring on my first visit ?

Please bring the following :

  • Insurance/ Extended Health Benefits Card
  • Doctor's referral (if you have one)
  • X-Ray, MRI, Ultrasound reports etc. (if applicable)

How do I pay for my appointment ?

  • We offer direct billing to most of the insurance companies.  Some of those require you to pay for the treatment first and get the reimbursement for it.
  • We accept Visa, Mastercard, Debit and Cash. 

I don't have any insurance or health care benefits. Can I still come for the treatment?

Yes. We offer no coverage fees for seniors and people without any extended health care benefits. Please contact our clinic for further information.

Cancellation/No Show policy

We value our time and therefore we require at least 24 hours of notice for change or cancellation of the appointments. Failure to do so will result in a charge.